Reservation and Cancellation Policies
Reservations will be confirmed upon payment and the required # of participants.
ALL GROUP LESSONS MUST HAVE A MINIMUM OF 3 PARTICIPANTS ENROLLED FOR THE CLASS TO RUN. Please feel free to email/call 970-376-5333 if you would like an enrollment update. PRIVATE LESSONS ARE GUARANTEED TO RUN REGARDLESS OF PARTICIPANTS.
Cancellations: Because of the extensive amount of planning and scheduling involved, we must strictly adhere to our cancellation policy. If for any reason you have to cancel your trip with us, you may be subject to cancellation fees and or forfeiture of your deposit.
Our trips depart rain or shine.
- All of our trips and tours require 48-hour cancellation notice. If we receive such notice, your deposit will be refunded minus a $20 per person cancellation fee. No refunds will be given for cancellations of less than 48 hours. Please understand that by this time, we have already arranged for equipment and instructors for your group, and it is likely other customers were turned away because of your reservation. However, we understand that sometimes extenuating circumstances can occur. If some of your group must cancel due to an extenuating circumstance, please email a description of the circumstance to our river manager at email@example.com or call 970-376-5333. On a case by case basis, the manager may offer to reschedule or provide vouchers for a trip on a future date if the situation justifies it. Unfortunately no credit card or cash refunds may be given less than 48 hours before your scheduled trip time regardless of the circumstances. No shows will be charged the full trip cost with no ability to reschedule.
Please understand that once you sign up, we lose the ability to sell your reserved space to other parties. We regret that we cannot make exceptions for personal emergencies, for this reason we strongly advise the purchase of trip insurance. We can send you information on trip insurance or you can purchase it through your insurance or travel agent.
If we have to cancel your reservation due to water conditions, extreme weather conditions, insufficient bookings or other conditions beyond our control, we will refund all monies paid to Alpine Kayak, LLC. We will not be held responsible for expenses incurred (travel, hotel, etc.) as a result of such cancellations.
We reserve the right to choose launch sites and take-outs, as well as craft type without notice based on river or weather conditions.
Gratuities are greatly appreciated.
We will provide you with a standup board, paddle, helmet, PFD, wetsuit & paddle jacket at no additional charge.
Please bring a lunch for all full day classes.
Please bring booties (or any other shoe that can get wet and stay on your foot) and anything else to help keep you comfortable for a fun day in the sun (i.e. sunscreen, water, sunglasses w/ retainer, towel, warm clothes for after)
If you need help finding us:
Edwards Location: http://www.alpinequestsports.com/contact.aspx
Any other questions, feel free to email us at firstname.lastname@example.org or give us a call at 970-376-5333